Frequently Asked Questions

Answers for Planning Your Group Transportation

Clear answers about vehicles, reservations, payments, service areas and passenger needs before you request a private transportation quote.

Vehicles & Capacity

Choosing the Right Vehicle

What vehicles do you offer?

Professional black Mercedes-Benz Sprinter and Ford Transit passenger vans, including an 11-passenger AWD Sprinter, a 13-passenger Executive Sprinter and up to 14-passenger options.

Can you serve a larger group?

Depending on the itinerary, a larger plan may use multiple vehicles, repeat trips or qualified affiliate support. Capacity is confirmed for each event.

Is there room for luggage?

Our vans have rear storage, but passenger capacity and luggage capacity affect one another. Disclose all luggage, coolers, golf clubs and equipment before vehicle assignment.

Does the Executive Sprinter have music and lighting?

Yes. It has its own lighting and music system. Portable speakers may be requested for other vans so guests can play their own music.

Reservations & Payments

Booking Your Transportation

What details are needed for a quote?

Provide the date, passenger count, pickup and return locations, requested stops, schedule, luggage or equipment and the type of event.

Is there a minimum reservation?

Yes. Reservations have a four-hour continuous-service minimum.

What deposit is required?

A 50% nonrefundable deposit secures the reservation. The remaining balance is due 30 days before the event.

What is the cancellation policy?

Payments are nonrefundable for cancellations within 30 days of the event. We will work with the client to the best of our ability when circumstances change.

Passengers & Policies

Important Trip Information

Do you provide car seats?

No. Guests must provide and install any required car seats in accordance with applicable state guidelines.

Are your vans wheelchair accessible?

No. Appalachian Motorcoach does not currently offer wheelchair-accessible vans.

Can passengers bring alcohol?

Trips must follow applicable state laws, venue rules and company policies. Ask about the specific itinerary before bringing alcoholic beverages aboard.

Do you provide airport transportation?

Airport-related group transportation may be considered as part of a private itinerary. Share flight timing, passenger count and luggage details for review.

Events & Service Areas

Where and How We Serve Groups

What types of events do you serve?

Weddings, corporate travel, private celebrations, bachelor and bachelorette parties, golf trips, scenic outings, tasting trips, sporting events and casino runs.

What areas do you serve?

Primary markets include Asheville, Western North Carolina, Highlands and Cashiers, Greenville and Upstate South Carolina. Other regional trips may be considered.

Can an itinerary have several stops?

Yes. Provide all requested stops in advance so travel time, access, loading and driver hours can be reviewed.

Are attraction tickets or guides included?

No. Unless a written agreement says otherwise, transportation does not include admission, reservations, meals, lodging or guided interpretation.

Still Have a Question?

Tell Us About Your Group

Send your preliminary itinerary and we will help identify the information needed for an accurate transportation quote.

Contact Appalachian Motorcoach